How to Update Emirates ID and KYC details in UAE Banks: A Step-by-Step Guide
The Know Your Customer process is a requirement in the United Arab Emirates, as formulated by the Central Bank, for compliance of Anti-Money Laundering regulations. If you have received a message from your bank seeking to update your KYC details of your Emirates ID, be on your toes. This service will be easily affected if you fail to update your KYC. An article will be exposed step by step on how to update your KYC documents in the UAE and the procedure being followed online.
Why Is KYC Important?
The Central Bank of the UAE requires all banks to follow the KYC protocols under its anti-money laundering framework. Implementation of KYC protocols is essential so that the bank can verify the identities of its customers and be sure to know that its financial services are being offered for the right purposes. This helps protect the customers from cases of identity theft and fraud and does a great deal in stopping money laundering and other forms of financial crime.
Update your information with your bank if your Emirates ID is set to expire or even when it has expired by updating your information in the systems of the banks to avoid any interruptions in these facilities, such as ATM withdrawals, online banking, and credit card usage.
What Documents Are Needed for KYC Updates?
Before submitting a request to update the KYC, all the documents would need to be in hand. That would include:
Re-issue Emirates ID copy of both sides
Copy of Passport: If the bank demands, for identification purpose.
Utility bill or tenancy contract: In case of change in your home address.
Salary certificate or any other evidence of income, if you have a salary account.
Anything else your bank may demand from you.
Step 2: Update KYC Details Online
Many UAE banks simplify the KYC process by offering online mechanisms for updating personal information. For example,
1. Bank Mobile App
Many have included the update procedure for the Know Your Customer in their banking mobile apps. Here’s a general guide on how to do it through an app:
1. Open the app: Open your bank’s app and log into your account using your credentials.
Profile updation: Find an option that is related to “Profile Update,” “KYC,” or “Personal Details.” It could be available in either the “Settings” or the “Account” section.
Upload Emirates ID: Scan and upload a clear photo of the Emirates ID, both front and back. Some applications allow you to capture the ID using your phone’s camera.
Submit: Once you upload all documents, review the information and submit your update request. You will get a confirmation once your KYC update is processed.
2. Online Banking Portal
You can also update your KYC details via your bank’s online banking portal. Provided your bank offers one-visit a branch to update:
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Update KYC section: Find an update option for personal information. Mostly, this option can be found on the “My Profile” or “Account Settings” section.
Scan required documents: Scan the Emirates ID and all other necessary documents. Upload them to their relevant sections of the portal
Submit update: After reviewing the details, click “Submit”. You will soon receive an email or SMS acknowledging the success of the update.
3. Via SMS or Email
Although a few banks can allow the updating of KYC via SMS or email, especially in cases where one would find difficulty accessing online banking:
Follow instructions: When your bank forwards you a message to update your KYC via SMS or email, you are required to follow the instructions as presented.
Forward copies of attachments: You will probably forward scanned copies of Emirates ID and other attached documents on your email.
Verification: Once the bank will update your details, your bank will send a verification message .
Step 3: Update KYC in Bank by Visiting the Branch
You may like to update your details personally or at any branch of the bank, if not available for updating online. This is how you would go about doing it:
Visit branch: You would need to go to the branch of the bank you prefer, carrying your original Emirates ID and other relevant documents that you may have.
Fill in a form: Normally, all banks have a KYC update form that is issued for you to fill out. Ensure the information is the same as the documents
Submit documents: Hand over the documents to the bank representative for validation.
Confirmation: After processing, the bank will confirm that your KYC details have been updated. This is either on the spot or by SMS.
Step 4: Self-Service Kiosks
Although some banks in the UAE now enable updating of KYC details through their self-service kiosks, saving time. Some are located at malls, major business centers, or outside bank branches:
Emirates ID Scan: You will be required to scan or insert your Emirates ID at the kiosk.
Screen prompts: Enter/validate your personal information as indicated by the kiosk.
Submit documents: In addition to performing the KYC update, you may be required to submit extra documents. Scan and upload them directly from the kiosk.
Confirmation: Your updated KYC should print/electronically receive a receipt.
Step 5: Common Problems/Solutions
However, some clients are likely to encounter issues updating their KYC. Here are the common issues and solutions:
Expired Emirates ID: All those whose Emirates ID has already expired should renew it and then update. Bank hardly entertains expired IDs.
Document Upload Failures: Scan clear images of the documents uploaded. If the bank’s system rejects your upload, try scanning with a different device or in a different format, such as PDF or JPG
Confirmation Not Received: Should you not receive any confirmation of the update done on your KYC within the expected timelines, it would be best to approach customer service at your bank and check the status.
Conclusion: Don’t Delay Your KYC Update
With Emirates ID, you have to update your KYC. This can help protect the account from fraudulent activities and continue accessing the services offered by the bank with the same ease. For updating any of your Emirates ID or other KYC, Emirates NBD offers you enough windows for completing this: Online and in-branch, or through its self-service kiosk. Stay proactive and ensure your KYC information is updated, so you do not undergo some inconvenient momentary disruption of your banking activities.
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